Complaint Form

Attention

TYMBA Education students may lodge a complaint on academic, student affairs, facilities, IT team and others. All complaints will be assessed and reviewed by the management within 3 working days and responses will be communicated to the students via email or telephone.

Every complaint lodge is treated as confidential.
Students have the rights to appeal upon any current complaints that will be escalated directly to the Upper Management of TYMBA Education. The appeal will be processed within 3 working days from the date of appeal.

Any students that wishes to make a complaint to ACCA regarding your institution will be advised to follow your institution’s complaints procedure first. If the complaint is not handled to their satisfaction, the students has the option to escalate their complaint to ACCA. If a student has exhausted both your complaints process and ACCA’s, they can escalate to the appropriate regulator. Details of which can be found on ACCA website at the following link:

https://www.accaglobal.com/gb/en/footer-toolbar/contact-us/unhappy.html